The term ‘soft skills’ is widely used in training, yet there are some key questions that need to be asked about its definition and how it can be taught and learnt: What are soft skills? Can soft skills be taught? How are soft skills best learnt? Do soft skill simulations work? Are there good soft skills e-learning case studies? What’s the future for soft skills in e-learning? We are now in a position to answer these questions by examining both theory and practice. There is now good evidence that sound soft skill simulations are proving effective in learning.